Doreen Hughes Reflexology for Stowmarket

GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are. Once you have read it please complete and sign the statement of consent at the end of this document.

Data Controller Contact Details:
Doreen Hughes, Stowmarket. IP14 3HG
Mob: 07921213312

The Purpose of processing Client Data
In order to provide professional reflexology, Massage, Hopi ear candling and crystal healing for clients, I will need to gather and retain potentially sensitive information about your health. This information will assure that I can provide a holistic treatment which is tailored to your needs.

Lawful Basis for holding and using Client Information
As a full member of both the Association of Reflexologists (AoR) and Metamorphic association I abide by their Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests requirement to retain the information to provide you with the best possible treatment options and advice.
My requirement to hold your information is for the following legal reasons

‘claims occurring’ insurance

law regarding children’s records

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under the AoR’s Code of Practice and Ethics.

What information I hold and what I do with it
In order to give professional treatments, I will need to ask for and keep information about your health. The information to be held is:

Your contact details

Medical history and other health-related information (which I will take from you at first consultation)

Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else other than as required for legal reasons without explaining why it is necessary and getting your explicit consent.

How Long I Retain Your Information for
I will keep your information for the following periods:

‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)

law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you give me in relation to:

Appointment time

Reflexology, massage information or information related to your health

Your Rights
GDPR gives you the following rights:

The right to be informed:
To know how your information will be held and used (this notice).

The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you

The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information

The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

The right to object:.
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

Rights in relation to automated decision-making and profiling.

The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at:

If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response, you can complain to the Information Commissioner's Office; their contact details are at:


Please note:

if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

Your therapist has to keep your records of treatment for a certain period, as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

I consent to you holding and using my information as outlined above, and understand that I may withdraw that consent at any time by emailing:

Prior to your consultation you will be given a hard copy of the above and will need to sign a copy to be kept with your notes

I have received a copy of this document.

Name: ……………………………………………………………………………….……

Date: ………………………………………………………………………………………

Signature: ………………………………………………………….…………………..

(Note: for children under 16 a parental or guardian signature is required

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